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Sunday, November 2, 2014

Info Post
By Etta Bowen


Writers for technical document have crucial responsibilities since they are mainly dealing with documents that are meant for products by a certain company. They are the ones who are making guides and manuals, product specification, white papers, business correspondence, project plans, and also test plans. This cannot be done with only one person, but by a team of authors and editors to create a uniform voice for these documents.

They are the ones who are being hired by companies and industries to write for their services and products. One example would be for oil and gas technical writer and editor which are somehow different than regular ones from other certain products. Since the business they are writing for is unique, their approach and process should be unique as well.

This is a niche type of industry where there is a huge amount of money in play while there is a small amount of players in it. It is a very complex industry in terms of their process. They need to know about the exploration of resources, refineries and downstreams, and a detailed knowledge where they can write convincingly.

The pace for this kind of industry is really fast, this means that they should be able to catch up with the changes over time in order to provide accurate documents. For example, for a long stretch of twelve months, the changes in prices for barrels has developed stable relationships which made new opportunities. Tracing down those trends would make it a crucial responsibility for them.

The success of a team is dependent on the relationships they have slowly built along with their clients. The knowledge that they have acquired from various trends and fast changes within those companies and with others would be their key to this success. Also, in the part of the client, they would not have much trouble with training the writers.

Due to the long term business they have with their clients, they have already stocked up a lot of techniques and easy ways to do their work. This is uniquely related to those companies and they can utilize it as they please. They are also generous enough to let others know of these techniques, too.

Developing strong relationships and bond with the clients creates a better flow of knowledge and technical details. Although this is the same as any other business, it is crucial to closely consult with the analyst or subject matter experts of the client. This should be done well even before the production of documents would begin.

There should be enough respect for the information that the clients are giving to them. This is already common sense in the legal aspect for disclosures of privacy. The writers are dealing with documents that if leaked, could cost billions from the damages occurred.

The style for the writing should be flexible with the client and their requests. Although this is true, in a standard aspect, it should feel like it is in the point of view for the reader. Writers must never stop learning new and important information from the company and from the outside, too. This is a changing industry and every update is beneficial.




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